Shipping & Returns Information
We Ship to Australia & New Zealand
110% Money Back Guarantee
If you're not completely satisfied with your purchase then we'll refund you all of your money back plus an extra 10%! Just return it in it's original condition within 30 days for "no questions asked" 110% refund.
Flat Rate Shipping
Shipping is $7.99 to anywhere in Australia and $14.99 to anywhere in New Zealand, no matter how many items you purchase!
Free Shipping for Orders Over $40
If you spend $40 or more we'll shout the shipping costs for you!
We will always try to ship your order withing 24 hours.
|Posted for delivery||Delivery by (business days after posting)|
|State capitals and metropolitan areas in Victoria||2-3 days|
|Interstate metropolitan areas in Australia||3-4 days|
|Interstate rural areas in Australia||5-6 days|
|New Zealand||3-10 days|
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and still in original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: TrailSurvivor 224/109 Manningham St, Parkville, Melbourne, 3052.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.