Shipping & Returns Information

We Ship to Australia & New Zealand

100% Money Back Guarantee

If you're not completely satisfied with your purchase then we'll refund you all of your money back. Just return it in it's original condition within 30 days for "no questions asked" 100% refund.

Flat Rate Shipping

Shipping is $7.99 to anywhere in Australia and $14.99 to anywhere in New Zealand, no matter how many items you purchase!

Free Shipping for Orders Over $40

If you spend $40 or more we'll shout the shipping costs for you!

Delivery Times

We will always try to ship your order within 24 hours.

Posted for delivery   Delivery by (business days after posting) 
State capitals and metropolitan areas in Victoria 2-3 days 
Interstate metropolitan areas in Australia 3-4 days 
Interstate rural areas in Australia 5-6 days 
New Zealand 3-10 days

 

Policy Details

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and still in original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@trailsurvivor.com.au.